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Core Skills
MS Office products, MS Operating Systems, SQL, Citrix, Oracle, VoIP, VPN, Linus, Unix, Windows Server, JavaScript, Java
Power Competencies
Teamwork, Adaptability, Customer Focus, Problem Solver, Scheduling and Coordination, Telephone Skills, Asking questions, planning and organizing


COMPTIA ITF+, A+ ITIL Foundation Adding COMPTIA Sec+ and CISCO CCT a plus

Educational Providers

Public and private 2-year and 4-year colleges, universities Bootcamps & technical Centers Certification entities such as COMPTIA, Microsoft, Google, ITIL

Ohio Median Salary


A Help Desk Specialist / Jr. Systems Admin / Desktop Tech...

A Help Desk Specialist assists end users via phone, email or in person with desktop hardware and software and user applications to resolve problems or escalate the problem to the right persons

Alternative Titles

From COMPTIA - Customer Support Specialist / Desktop Support Specialist / Help Desk Operator / End-User Device Hardware Specialist From ONET - Computer Specialist, Computer Support Specialist, Computer Technician, Desktop Support Technician, Help Desk Analyst, Help Desk Technician, Information Technology Specialist (IT Specialist), Support Specialist, Technical Support Specialist


You should be: Ready to answer calls or respond to emails / texts courteously Equipped with a basic understanding of desktop and end user information technology devices Able to use spreadsheets, documents and access user and process documentation via a computer based system to either resolve user issues or enter the request into a system for resolution credentialed in Computer Engineering, Science or related IT fields