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Core Skills
Microsoft Office products, hardware and software installation and maintenance, MS operating systems. VoIP, VMware, Citric,. Java, JavaScript, SQL, LAN and WAN concepts, Security skills,
Power Competencies
Teamwork, Adaptability, Customer Focus, Problem Solver, Scheduling and Coordination, Telephone Skills, Asking questions, planning and organizing


COMPTIA ITF+, A+ ITIL Foundation , COMPTIA Network + COMPTIA Security + ITIL - Managing Professional, Microsoft - MTA, MSCA, MSCE, CISCO - CCNA PLUS COMPZTIA Linux + COMPTIA Server + ITIL - , Strategic Leader, Master CISCO - CCNP

Educational Providers

Public and private 2-year and 4-year colleges, universities Bootcamps & technical Centers Certification entities such as COMPTIA, Microsoft, Google, ITIL

Ohio Median Salary


A IT Support Lead...

Leads the team of specialists who provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Alternative Titles

Computer Specialist, Computer Support Specialist, Computer Technician, Desktop Support Technician, Help Desk Analyst, Help Desk Technician, Information Technology Specialist (IT Specialist), Support Specialist, Technical Support Specialist


You should be: Credentialed in Computer Engineering, Science or related IT fields Able to lead and coach a team of specialists Experienced in establishing procedures and standards of service and report performance to management Able to define and offer improvements to systems that could reduce user technical and knowledge issues Credentialed in Computer Engineering, Science or related IT fields with relevant industry certifications