Skills
Core Skills
Microsoft Office products, hardware and software installation and maintenance, MS operating systems. VoIP, VMware, Citric,. Java, JavaScript, SQL, LAN and WAN concepts, security skillsPower Competencies
Teamwork, Adaptability, Customer Focus, Problem Solver, Scheduling and Coordination, Telephone Skills, Asking questions, planning and organizingCredentials
COMPTIA ITF+, A+
ITIL Foundation ,
COMPTIA Network +
COMPTIA Security +
PLUS
ITIL - Managing Professional, CISCO - CCNA
Microsoft - MTA, MSCA, MSCE
Educational Providers
Public and private 2-year and 4-year colleges, universities
Bootcamps & technical Centers
Certification entities such as COMPTIA, Microsoft, Google, ITIL
Ohio Median Salary
$54,760
A Technical Support Specialist...
Experienced individual capable of providing both advanced technical and application knowledge based assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.