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Skills

Core Skills
Microsoft Office products, hardware and software installation and maintenance, MS operating systems. VoIP, VMware, Citric,. Java, JavaScript, SQL, LAN and WAN concepts, security skills
Power Competencies
Teamwork, Adaptability, Customer Focus, Problem Solver, Scheduling and Coordination, Telephone Skills, Asking questions, planning and organizing

Credentials

COMPTIA ITF+, A+ ITIL Foundation , COMPTIA Network + COMPTIA Security + PLUS ITIL - Managing Professional, CISCO - CCNA Microsoft - MTA, MSCA, MSCE

Educational Providers

Public and private 2-year and 4-year colleges, universities Bootcamps & technical Centers Certification entities such as COMPTIA, Microsoft, Google, ITIL

Ohio Median Salary

$54,760

A Technical Support Specialist...

Experienced individual capable of providing both advanced technical and application knowledge based assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Alternative Titles

Computer Specialist, Computer Support Specialist, Computer Technician, Desktop Support Technician, Help Desk Analyst, Help Desk Technician, Information Technology Specialist (IT Specialist), Support Specialist, Technical Support Specialist

Qualifications

You should be : Prepared to provide both advanced technical and application knowledge based assistance to computer users. Able to answer questions or resolve computer problems for clients in person, via telephone, or electronically. Experienced at providing assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems with relevant industry certifications Credentialed in Computer Engineering, Science or related IT fields with relevant industry certifications